oh no, become target again :(

few times, due to some situation, which beyond what we can control (as we not good enough to do that), we can't be help but again become target of anger.

and now, due to the long process of lift upgrade in blk k, which has already passed the expected time frame given, besides blaming the vendor, the MC also become the target of anger, we can understand the frustration of blk k residents, and we don't blame residents for getting angry with us, because if we were in their shoe, we too will be angry with vendor and eventually MC for the length of time taken for this project.

but we don't want to pretend to be expert in this matter, in fact we are not very sure what should be the supposedly reasonable time frame for lift upgrade project, for we too have checked with friends who are in the lift industry, all of them agree that to install a completely new lift will be much faster than the upgrading it like what we do now, and concerning the question of reasonable time taken for upgrading, their answer is "it depends la..." as different model/brand/manufacturer will have different complexity in the system, so it be ranging from 2 weeks to abt month's time, and other factors will affect the pace like manpower & skill...

we don't want to defend vendor or MC in this matter, but rather to see what should the best thing to do now in order to help the vendor to get it done at soonest possibly, the poor vendor now almost everyday received phone & sms from residents to chase him to complete the job, some even used abusive words..., we also got some of these too, also even suggestion to replace the vendor.

the vendor after missed the first target date which set by himself, now dare not to give another target date as worry that will get another blame for it, yesterday his reply to us is "hampir siap", but we also taking a suggestion from residents to get the progression report & update our residents, for which he will talk to the management office to produce it.

concerning another suggestion to replace this vendor (as the company he attached to, have bad track record in one of the apartment as mentioned in the comment of last posting), we must say that that company do assign different project to different senior technician, for Vista is handled by Samsudin, we would say he is one of the senior technician who is considered good in Penang, skill & attitude are among the most reliable one here, no hanky panky, no over quote, no steal part for other project..., these are the not uncommon practice in lift industry but fortunately this guy is quite honest in these things, for he also helped to improve the condition of almost all the lift in Vista since he took over 2 years ago, so let's give him more grace although he may take too long this current project.

another thing want to clarify, some residents said he has taken the 20% of payment so he is not in the hurry to finish the job, the fact is he still hasn't got any payment until now, he will only collect the full payment from state gov't after the completion of the whole project, in the way he actually wants to finish the job fast so that he can have money (from gov't) to pay his own Korean supplier for our lift parts, amounting to more than 100K!

again, really really sorry for the lengthy process, we are doing our best to push him & shall continue doing it until the job is done.

thanks.