each time when management office barred defaulters' card, due to over due outstanding service charge, it's also stressful time for the committee members.
we have calculated, average phone calls we received is abt 10 per months in the first few days after staffs bar their, one common question is, why you barred my card?
when we heard they ask this question on the phone, we more or less know that they are residents of vista (although we don't have their phone number in our phone memory) & their card had just been barred, but most of time we will check with them are they from Vista, answer yes, then we patiently explain to them most likely their card is barred because of outstanding SC...., after they another yes, then they tell us a long list of reason why the office should not bar their card.
today we have also received many phone calls as the office just barred some cards yesterday, let's look at the statement made by defaulters why their card must not be barred.
up stair neighbor got leaking in the kitchen or bath room, as long as management don't help them to solve this leaking problem then they won't pay SC, but their card should not be blocked. well, we tell them management only can help if it involves common piping in between them (so far got 2 cases, one have been solved, another one still in the process) but even so, they still need to pay as they are also enjoying the common facilities like lift, swimming pool, rubbish room, corridor, even guard & others, if due to one common area problem then they don't feel like paying SC is not very ok lah.
lift not in good condition also can be an excuse for few residents not to pay SC, and again, we got to explain to them that we have tried our best to keep them in good shape, but these 16 years old lift need to be replaced & we are praying hard for the sinking fund & gov't finance aid, but to be fair, out of 4 lifts, 2 still good, 1 so so, another 1 once awhile throw tantrum & not responsive, overall still not bad if compare to some apartment also at our age.
some told us they did pay, but just late for few months, so they ask can we have longer grace period, instead of 1 month. We feel a bit sorry for them, if possible we would like to give residents longer grace period, but now we are not able to do so as most of our vendors only give us credit term of 1 month or less, even TNB & PBA also stricter now in their payment term, so with our saving in the bank abt 10K at the moment, we have no choice but to stick to one month grace period, sorry can't help much at the moment :(
thanks.
7 comments:
Hi,
Thank you very much for the update, but anyway yesterday morning when i going out, i saw a malay man dismandel the touch go system,
Y what happen?
hi,
he reacted when found out his card was barred, then pulled out the wire, caused the system down for abt an hour, until our supervisor fix it back again.
but the supervisor & guard still went ahead to make police report for the incident, for in case need to ask compensation from him or insurance, police sit ALL the concerned parties down in the same afternoon, instruction given to make sure it won't happen again, let's see how it goes.
thanks.
Dear MC & management staffs:
I can understand your feeling.
Thanks for standing firm to keep the Condo a better place.
hi,
thanks for affirming, also like to thank God because most of the residents in Vista are very cooperative, we are truly grateful of that.
best regards.
Hi MC,
May I know the status of the lift button functionality?
When can this be done and solved as I afraid is this dragging too long, all the lift button will be damaged soon.
This really make a lot of resident to be in-patiently over pressing the lift button and some even knocking on the lift button!
Please get the lift technician to quietly solved this, thanks!
hi,
the bad news is the control board is obsolete & vendor has spent months try to find but still can't get it, initially they hv repaired few times but just a slight improvement, so now we are arranging with them to upgrade the control system of that lift, abt 50K, perhaps pay through instalment, pls read the next posting for more detail.
Thanks.
Hi MC,
Appreciate all the things you guys are doing for the resident's of Vista Condo. Also read the incident of the murder of another apartment MC member. feel very sorry for the family of the deceased as a moment of madness causes suffering for the rest of their lives> has life gone that meaningless for these murderers???
but i'm sure our resident's and tenant's are not such a character to resort to such henious act>>
i personally support all the MC's effort in up keeping our apartment in a good shape.
n now to the complain part..he..he..
the main PBA pipe which has our meter attached has been leaking for the past few months. i have already made a report and follow up on the report a couple of times but everytime the reason is..there are also other units facing the same issue infact some are in worst condition. some feedback is.."we will look into it".."management plan to get all the affected pipes to be repaired at once"..etc..etc
what is the plan actually as it has becoome a mess at the main pipe of my house. MC..please give some solution for this issue i don't think the management office are able to offer any help.
Mr J
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