Friday, October 26, 2012

challenge of keeping the momentum

if you ask what is the most challenging part in this task of being MC committee member, we would say not a financial problem, not resident's issue, not facility matters, but is to maintaining the momentum to serve the Vista Condo.

someone said to scale a great height is difficult, but to stay there even tougher! in our context here in Vista Condo will be, to improve our Vista Condo is difficult, but to maintain the higher standard (assuming have been archived) will need greater effort to see it happen.

give a example here, at the moment we do hv abt 80% residents paying their SC regularly, it is a good improvement compare to yr2009 which is only abt 60%, but how to maintain the 80% collection rate is actually more difficult compare to how to increase from 60% to 80%.

to increase from 60% to 80%, all we need to do is implement the T&G card for both cars & bikes, then after the early resistance had been overcame (some residents always hv their good reason why they should not or can not pay SC) then you should have 80% collection rate in the first few months after T&G system enforced, but the real challenge is how to make sure for many many many months to come, the 80% still there.

in fact it's quite a tough job to maintain it, few reasons, well, you will hear office staffs living in fear because intimidated or harassed by some of the defaulters, threaten to beat them, also some will say not even have money to buy food, where to get money to pay SC? others will say something like poor management service & lift always down so no need to pay SC, and Chinese new year or Raya or other festive season can be excuse too...

so MC members got to regularly urge the staffs & guards to make sure residents pay SC or else bar the cards after grace period had been given..., we hv done the calculation, almost every 2 months we need to check on this matter or else collection will be dropped to 60% again...

we don't blame the guard or staff because human nature will make them choose the easier & non confrontative path. of course the ideal situation will be they will have so much initiative to monitor the payment status & bar accordingly, but as we know well that the ideal thing very seldom happen.... :(

well, we just quoted the case of T&G system, how abt other area like guards, management service, pool, lift, cleaning service, electrical, pest control.....? these ares too, needed constant monitoring & reminding from the MC to see that the standard will be maintained by various vendors.


at the moment our momentum still ok, hopefully it can last long long while...


4 comments:

Anonymous said...

Hi,MC....

Fyi,the damaged door still not repaired,pls help,thx you !!!

Management Corporation :- said...

hi,

will attend to it now...

thanks.

j man said...

Hi mr. Cheng n mc team
I notice the morning guard open gate for some residents motor n car. Even management keep quite. Uncle guard good but too kind, its very hard to collect money. Wonderlah collection drop. I sign contract with office every month I pay rm200 but my friend didn't pay but he use motor tag for car myvi. I told him but ,,,inform guard more carefull.

Thank u.

j man said...

Hi Mr. Cheng

Thank you very much for the new road, now I can happily can get into my car during ranning season. After so many years now I got new tar road. Thank you very for all mc members.

Happy resident k